Service Desk

Fusion Support Solutions

Why settle for a partial solution when you can choose one that meets your complete IT needs?

Our hybrid approach to IT solutions allows us to create a comprehensive services package that meets the complete monitoring, management, and issue resolution needs for all of the information technology systems that power your business.

The Best of Both Worlds

With NG2 Fusion Support, you get the best of both worlds – 24/7 domestic Help Desk support and on-site deskside support personnel to handle any issues that can’t be solved remotely.

NG2 is a comprehensive IT solutions provider. Our fusion approach of combining remote Help Desk and on-site service desk support ensures the fastest possible response time for your end users. We provide continuity of service, security, and most importantly, peace of mind for your business operations. We take care of all the little things so you can focus on the big picture – growing your business.

Learn how NG2 provides fusion support of help desk and deskside support to meet your unique needs

COMPREHENSIVE, COMPLETE IT SUPPORT

NG2 Fusion Support gives you the best of both worlds – 24/7 remote Service Desk coverage and dedicated, on-site desk side resources for issues that require a hands-on approach.

Deskside Support Services

We deliver custom monitoring and support solutions tailored to your specific needs. These Deskside Solutions include, but are not limited to:

  • Mobile device setup & management
  • Hardware deployment
  • Hardware questions & troubleshooting
  • Hardware repair
  • Cabling
  • Backup & recovery
  • Server/desktop optimization
  • On-site network support
  • Asset management
  • IT staff augmentation
  • Emergency services
Service Desk Coverage

Your business runs 24/7, and so should your technology systems. The NG2 Service Desk is available via phone, email, and chat to address a number of issues remotely for your end user.

Our friendly, experienced technology experts start all inquiries with a review of the issue to quickly determine whether they can resolve it remotely or if the issue will need to be referred out to an on-site IT resource for repairs.

Consider our team of technology experts an extension of your existing IT department. Our US-based Service Desk analysts are available 24/7 to provide live ticket support for your end users. We use the latest remote controls with full audit capabilities, giving us the ability to access information needed so we can resolve level one issues on the first contact.

Learn about the many benefits of NG2, including U.S. based help desk, SLA tracking, and 24/7 live support.
Value-Driven Support

Our value-driven domestic deskside support services can help reduce or even eliminate the need for costly in-house IT personnel.

We know it’s hard to stay focused on your strategic business objectives while splitting your focus to keep updated on the latest IT trends and technologies. By leveraging the skills of our trained and certified technicians, NG2 helps reduce your overhead expenses and improve user efficiency.

Our deskside support is offered as a standalone service or as part of our Hybrid IT Solutions, combining on-site deskside support with our 24/7 remote Service Desk services.

Get in Touch!

Tell us about your IT needs and let NG2 come back to you with how we can help your business!