NG2 Services

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Managed Services

Managed Services

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Service Desk

Service Desk

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Cloud

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Security

Security

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Mobility

Mobility

From technical support to strategic IT solutions, we provide premium solutions to turn managed IT into measurable ROI.

NG2 has L1, L2 and L3 technicians on our 24/7 service desk
What Are Managed IT Services?

“Managed services” is more than a buzzword for IT support. At their core, managed services allow a business to offload IT operations onto a trusted service partner known as a Managed Service Provider (or MSP for short).

As businesses scale their operations, they often run into roadblocks with their IT infrastructure. Because they are in a growth phase, they’re unable to dedicate the time and resources needed to scale their IT department with their growing needs. That’s where we come in.

IT Services That Increase ROI

Small and mid-size businesses need reliable technology to compete effectively in the marketplace. They thrive on efficiency and reliability.

As the business grows, IT resources can quickly become exhausted. With limited resources available, it becomes easy to fall behind keeping up with security patches, reviewing processes, and maintaining backups, increasing your odds of experiencing a system outage.

 

System Outage = Lost Productivity & Revenue

It’s easy to take your systems for granted when they’re running smoothly. But what happens when there is a system outage that disables the tools your employees use everyday? Imagine what would happen if your email server, CRM system, or ERP application went down for several hours. You’d likely face substantial productivity and revenue losses.

Benefits of Reduced Down Time

Reducing system downtime is one of the easiest ways to improve productivity in your organization. ROI benefits of managed IT services from NG2 include:

  • Time Saved
    • Reduction in time needed to complete tasks
    • Reduced duration & number of Help Desk calls
    • Reduced numbers of errors
  • Capital Reduction
    • Lower cost for servers and storage
  • Cost Avoidance
    • Lower cost for ongoing staff training & development
    • Lower cost for staff/department expansion
    • Lower cost for ongoing maintenance
  • Non-Financial Benefits
    • Increased end user satisfaction
    • Higher satisfaction with customer service and support
    • Increased usability leading to increased sales
    • Improved/automated business processes
    • Improved analytical solutions
    • Improved controls for data input accuracy
    • Improved software vendor support and service

We deliver custom monitoring and support solutions tailored to your specific needs. Some of our Deskside solutions include:

  • Mobile device setup & management
  • Hardware deployment
  • Hardware questions & troubleshooting
  • Hardware repair
  • Cabling
  • Backup & recovery
  • Server/desktop optimization
  • On-site network support
  • Asset management
  • IT staff augmentation
  • Emergency services

Our value-driven domestic deskside support services can help reduce or even eliminate the need for costly in-house IT personnel.

We know it’s hard to stay focused on your strategic business objectives while splitting your focus to keep updated on the latest IT trends and technologies. By leveraging the skills of our trained and certified technicians, NG2 helps reduce your overhead expenses and improve user efficiency.

By placing our experts in your office on a regular basis, they have the opportunity to learn the specific challenges and opportunities your company and your staff face every day. Using their knowledge of industry best-practices, they are able to quickly identify areas for improvement and offer proactive solutions to help build your competitive advantage in the marketplace.

As improvements and solutions are deployed within your system, our on-site staff work with our documentation specialist to ensure the workflows are captured. This allows us to create predictable, repeatable processes that can be utilized again for future solutions.

Our deskside support is offered as a standalone service or as part of our Hybrid IT Solutions, combining on-site deskside support with our 24/7 remote Help Desk services.

NG2 IT Services & Solutions

NG2 excels in providing custom IT solutions to reduce system downtime, freeing up more time for you to focus on what matters most: running your business.

NG2 provides on-site IT management services that keep your network and IT infrastructure operating at optimum health.

Not all problems can be solved over the phone or through remote access. That’s why we offer deskside services to handle the face-to-face needs of your office such as hardware functionality issues, questions, and troubleshooting.

Get in Touch!

Tell us about your IT needs and let NG2 come back to you with how we can help your business!